Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your use of packpat, a web service for designing custom packaging, previewing it in 3D, and ordering printed packaging (the “Service”). By creating an account, using the editor, or placing an order you agree to these Terms and to our Privacy Policy and Refund & reprint policy, which form part of them.

If you use packpat for a business, you confirm you can bind that business. You must be at least 18 years old; the AI features are not available to anyone younger. If you do not agree, do not use the Service.

2. Your account

You can use parts of the Service as a guest. An account lets you save designs, get monthly AI calls and follow orders. You sign in with an emailed code or with Google. You are responsible for activity under your account and for keeping your email account secure. Tell us at [email protected] if you think your account has been misused.

You can download your data or delete your account at any time from your account page.

3. Your uploads and intellectual property

You keep ownership. As between you and packpat, you own the logos, images, text and other material you upload or enter (“Your Content”).

You must have the rights. By uploading or entering content, or by ordering a product that carries it, you promise that:

• you own it, or you have a licence or permission that covers printing it on packaging and showing it in the Service;
• it does not infringe or misuse anyone’s copyright, trademark, design, publicity, privacy or other rights, including brand names, logos, characters, celebrity likenesses and licensed artwork that belong to others;
• it is lawful, and does not include unlawful, deceptive, defamatory, hateful, sexually explicit or otherwise prohibited material; and
• any claims, ingredients, certifications, licence numbers, warnings and legal text on your packaging are true and meet the laws of the places you sell in.

Licence to us. You give packpat a worldwide, non-exclusive, royalty-free licence to host, copy, process, adapt for technical purposes, display and transmit Your Content only to run the Service for you. That includes sending it to AI providers to generate or edit artwork, and sharing design and print files with the manufacturing and shipping partners who produce and deliver your order. We do not use Your Content to promote packpat without your permission. Example designs on our website are fictional ones we created ourselves.

We cannot check everything. packpat does not review uploads for ownership and does not clear rights in artwork. Printing happens on your instruction and at your risk. You are responsible for any claim that Your Content, or a product made from it, infringes someone’s rights, and you agree to cover our reasonable losses, costs and legal fees arising from such a claim, to the extent it results from Your Content or your breach of these Terms.

Takedowns. If you believe content in the Service infringes your rights, email [email protected] with the order or design reference, what is infringed, and your contact details. We may pause or cancel production, remove content, or close accounts of repeat infringers. Where an order is cancelled because of a rights problem with Your Content, the refund rules in our refund policy apply.

4. AI-generated content

packpat uses artificial intelligence to propose designs, generate and edit artwork, read text in images and draft sample copy (“AI Output”).

• Ownership and use. As between you and packpat, we assign to you whatever rights we have in AI Output created for you, and you may use it on your packaging and in your marketing. We keep no ownership in it.
• No exclusivity or guarantee of protection. AI Output may be similar to output given to other people. Whether AI Output can be protected by copyright or other rights depends on the law where you are, and may be limited or unavailable. We make no promise that AI Output is unique, protectable or free of third-party rights.
• You must review it. AI Output can contain mistakes, including misspelled or invented words, odd details and resemblance to existing works. You are responsible for checking every word, image and detail before you approve a proof or order. We do not provide legal, regulatory or trademark clearance.
• No invented facts. packpat is designed so that barcodes, QR codes, legal and ingredient text come from information you provide, and so that sample content is marked as a sample. You are still responsible for what is printed.
• Providers and training. AI Output is generated by third-party AI providers that process the prompts and images you send. We do not train AI models on Your Content. Providers handle data under their own terms, described in our Privacy Policy.
• Prohibited prompts. Do not use the Service to generate unlawful content, content that imitates other people’s brands or likenesses without permission, or content intended to deceive. You must also follow the Google Generative AI Prohibited Use Policy, which applies to AI features powered by Google Gemini, and the acceptable use rules of our other AI providers. We may block a request, or suspend access, if it breaks these rules or if a provider’s safety systems reject it. Do not try to get around those safety systems.
• Not for sensitive uses. Do not rely on AI Output for medical, legal, safety or regulatory content on your packaging. Enter that text yourself and have it checked by a qualified person.

5. AI usage and membership

Each request sent to an AI provider counts against your allowance, including failed attempts. Requests rejected before reaching the provider do not use your allowance. Monthly limits reset on the first day of each UTC calendar month.

Annual membership costs $49.90 USD per year and renews automatically each year at the price then shown, until you cancel. You can cancel at any time from your account page; cancelling stops the next renewal and you keep the benefits until the paid year ends. Each paid term includes one $60 voucher for a supported print order with at least $120 USD in packaging merchandise before shipping. The voucher expires with the membership. A voucher and the 5% member print discount are separate offers. You can choose to save your voucher and use your member discount instead.

6. Orders and production

• Quotes and prices. Prices are calculated for your exact box, size and quantity and are confirmed again when you order. If a price changes before you order, we show you the new total first. A quote is valid for 24 hours. For some destinations the shipping price is an estimate, and we confirm it before you pay. Prices exclude taxes, duties and import charges unless stated.
• What can be ordered online. Only the box styles, materials and options shown as orderable in the editor, in quantities of 2 to 20 (samples, some styles) or 100 to 1,000. Designs, styles, finishes or quantities that are not offered online cannot be ordered through the Service.
• Where we deliver. Online orders can be delivered to these countries and regions: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States. Other destinations are not available.
• Pre-order check. We check designs for production issues such as sizes, resolution and barcode validity. The check helps but is not a guarantee, and it does not verify the truth or legality of your content.
• Proofs. We may send a proof for your approval. What you approve is what is produced. Once you approve, errors in the approved artwork are your responsibility.
• Made to order. Packaging is custom-made for you. Colours differ between screens and print, and materials and finishes vary slightly from batch to batch. See the refund policy for tolerances, defects, cancellations and reprints.
• Delivery. Production and delivery times are estimates. At the date of these Terms we show about 15–20 days by air and 22–28 days by sea, counted from the order and including production; some sea options take longer. Delays caused by carriers, customs or events outside our control are not breaches of these Terms. You are responsible for providing a correct delivery address and for any customs, duties and taxes where you receive the goods.
• Refusing orders. We may decline or cancel orders for illegal products, for packaging that would mislead or endanger people, or where we suspect fraud or infringement, and we will refund amounts you paid for an order we cancel.

7. Payments

Card payments are processed by Stripe. We never see or store your full card number. You authorise us and Stripe to charge the amount shown for the membership or order you choose. If a payment fails or is reversed, we may pause the order or revoke membership benefits.

8. Acceptable use

Do not misuse the Service. In particular, do not: attempt to gain unauthorised access, probe or disrupt the Service; use bots or scrapers; resell AI access; circumvent usage limits; upload malware; or use the Service to break the law or others’ rights. We may suspend or end access if you do.

9. Service “as is”

We work to keep the Service available and accurate, but it is provided “as is” and “as available”. To the extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose and non-infringement. We do not promise that AI features will be uninterrupted or error-free.

10. Limits on liability

To the extent the law allows, packpat is not liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data. Our total liability for any claim relating to the Service or an order is limited to the amount you paid us for the order or membership the claim relates to, in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or any rights you have as a consumer under mandatory law where you live.

11. Ending your use

You can stop using the Service and delete your account at any time. We may suspend or end your access if you breach these Terms or if we must by law. Sections that by their nature should continue (for example uploads and IP, AI content, liability and refund terms for orders already placed) survive.

12. Changes and contact

We may update these Terms. If a change is material, we will tell you by email or in the Service before it applies. Continuing to use the Service after that means you accept the updated Terms. If you have a dispute, please write to [email protected] first so we can try to resolve it.